Putting our energy into making things awesome for you the customer

by Ian Sinkamba Business Energy News

Putting our energy into making things awesome for you the customer

Hard work is in our nature at The Energy Check and we like to think that we’re up to any challenge – lifting heavy stuff, climbing tall things, making customers happy … that kind of jazz. So, when somebody suggested back in February 2018 that we should prove to our customers that we’re taking every measure to maintain the highest standards, we said: “hold our coats; we’ve got this covered.”

And so began our journey to achieving the ISO9001 standard. For those who aren’t aware of what ISO9001 certification means, it can be defined as:

“The international standard that specifies requirements for a quality management system. Organisations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.”

Basically, it’s a benchmark for being good at what we say we’re good at!

Of the many hoops to jump through, we had to demonstrate that we’ve got processes and procedures for every eventuality. And, we needed to show auditors that we’ll always continue to perform well under any circumstance.

Thanks to plenty of hard work and more than a little bit of form filling, we officially became ISO9001 certified in March and the team responsible for driving the project celebrated the achievement at an Institute of Directors event held at the Sage Gateshead. [Lovely bunch, aren’t they?]

What does ISO9001 mean for you?

Well, for many businesses and households looking to get the best deal on their energy contract, this certification simply means that working with us gives that bit extra peace of mind. Knowing that we hold ourselves to the highest standards for systems management – basically, dotting every “I” and crossing every “T” we can find so that your life is made easier.

To large organisations and public sector bodies, however, our ISO9001 certification is a fundamental requirement that enables them to work with us. And the fact that we’ve gained our accreditation through UKAS (one of the most reputable assessment bodies) means that our standards are recognised on both a national and international basis.

What’s next for us? Well, we’ve decided that we really like getting certificates! So, plans are already in place to achieve ISO18001, ISO50001 and ISO27001 over the coming months and years.

Watch this space.

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