Customer Focused
Customers are at the very centre of what we do. If a decision is made at The Energy Check it must always be to benefit the customer and ensure that the highest service standards are maintained.
Honesty
Whenever we talk or write to our customers, we clearly identify ourselves as representatives of The Energy Check. Time is taken to ensure that the information we present is factually correct and easy to understand. We always ask for permission before liaising with a third party on our customers’ behalf where necessary.
Accurate
Our attention to detail and precision sets us apart from our competitors. In an industry where fine detail can make a very significant difference, we always lay out our facts, figures and offers in the most accurate way possible.
Professionalism
Every member of our team is trained to deal with our customers professionally. As energy saving experts we abide by our Employee Code of Conduct, which guide us in maintaining standards.
Transparency
We’ll provide transparent information to our customers, making sure they’re fully aware of the benefits of our service for their business.
Expertise
We were established as a specialist energy consultancy and brokerage, not as a generalist comparison website dealing in broadband and insurance. Our expertise lies in energy and we have the confidence of our customers because we understand the sector from top to bottom across both business and domestic markets.
Respect
We always make sure we respect the thoughts and wishes of our colleagues, suppliers and those of our customers.